Replacement Policy

At Orange Ortho Care, we aim to provide our customers with high-quality  footwear. However, if you receive a product that does not fit or has a defect, we offer a replacement policy under the following conditions:

Eligibility for Replacement

• The replacement request must be raised within 5 days of product delivery.
• The product must be unused, in its original packaging, and include all tags and accessories.
• The request should be accompanied by images of the product showing the issue.
• A product unboxing video must be provided as proof of receiving a defective or incorrect product.

Non-Eligible Cases for Replacement:

1. Used products
2. Products with tampered or missing serial numbers, labels, or price tags.
3. Requests made outside the allowed replacement time period.

 Replacement Process:

To request a replacement, contact our customer support team via email or phone with your order details, issue description, and product unboxing video.

Our team will review the request and, if approved, initiate a pickup of the defective or incorrect product.

Upon successful inspection, we will dispatch the replacement product within 5-7 business days.

Additional Shipping Charges: For any replacement product, an additional shipping charge will be applicable.

For any queries, feel free to contact our customer support team at orangeorthocare@gmail.com or 7339592023.

At Orange Ortho Care, we stand behind the quality of our footwear.

• Warranty Period: Our products come with a 2-month warranty from the date of purchase.
  
  

• Coverage: The warranty covers manufacturing defects such as stitching issues, material defects, and sole detachment.
  
  

• Exclusions: Normal wear and tear, accidental damage, water damage, and improper use are not covered under warranty.
  
  

• Claim Process: To claim the warranty, contact our customer support with proof of purchase and images of the defect.
  
  

• Resolution: Depending on the issue, we may offer a replacement.
  
  

For any warranty-related queries, feel free to contact our customer support team at orangeorthocare@gmail.com or 7339592023.

• • How do I choose the right size for my orthopedic/diabetic footwear?
    We provide a detailed size chart on each product page. Please refer to it before placing your order. If you need further assistance, feel free to contact our support team.

  • Are your shoes suitable for people with specific foot conditions like plantar fasciitis, flat feet, or diabetic neuropathy?
    Yes, our footwear is specially designed to offer comfort, support, and relief for various foot conditions including diabetic neuropathy, plantar fasciitis, heel pain, and flat feet.

  • What materials are used in your orthopedic shoes?
    Our footwear is made from premium-quality breathable materials, cushioned insoles, and anti-skid soles to ensure maximum comfort and foot health.

  • Can I replace a product if it doesn't fit well?
    Absolutely. We offer easy replacement within a specified period (check our Replacement Policy page for full details). The product must be unused and in its original condition.

  • How long does it take to deliver my order?
    Orders are usually shipped within 1-2 business days and delivery may take 4-7 business days depending on your location. You will receive a tracking ID once the order is dispatched.

  • Is Cash on Delivery (COD) available on all products?
    Yes, we offer Cash on Delivery for most products. However, availability may vary based on your location and order value.